Returns & Refunds
At Your KAYA, we want you to feel comfortable and confident in your skin, which is why we offer a hassle-free 30-day return policy for all unopened and unused beauty products. If your purchase doesn't meet your expectations, our team is here to ensure a smooth and transparent refund process.
Initiate Your Return
Log into your account portal or contact our customer care team with your order number to start the request.
Pack Your Products
Securely place the unused items in their original packaging to ensure they remain protected during transit.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing